Second, we had a lot of trouble getting push notifications to work. If your camera senses motion, it will not notify you again for five minutes. We found the alert speed to be reasonably fast, usually within 2-3 seconds of someone ringing the bell or walking by, but there were two problems.įirst, there is a built-in re-trigger time (not adjustable) on motion alerts. Push notifications for motion events will indicate motion and ring alerts will say, “Someone is at your “Camera Name” followed by the date and time. Video Doorbell Pro will alert via push notification if it senses motion or if someone rings the doorbell. While it’s a two-way conversation, only one side is recorded. That said, the camera will not record your voice, only the voice of the person you are talking to. To ensure that the event is recorded, you can hit the manual record button before initiating two-way audio. Most two-way audio events will be triggered by motion, but our camera missed a couple. Remember to be patient throughout this process as there is a lag.įinally, two-way audio events were not automatically recorded. You press the button to talk and then release the button to listen. SimpliSafe’s two-way audio feature is walkie-talkie style. Keep in mind that this lag impacts both the visual aspect of the video and the audio which makes using two-way audio a little awkward. Second, there was a lag of about two seconds between what's on the screen and what was happening in real life. First, they claim that you can digitally pan and zoom, but this feature only works if you are using a horizontal view. We’ve already discussed video resolution which ties into live streaming, but there are related features we should review. Live streaming, two-way audio, ring alerts, and motion detection are the only security features offered by this doorbell. Regarding hardware, SimpliSafe Video Doorbell Pro also offers: SimpliSafe also lacks a low-light sensor, which meant that it swapped to black and white night vision well before most of our other outdoor cameras. The homes across the street are not visible using Ring. As you can see, the contrast between the shade and the light beyond causes a washout. While newer Rings offer HDR, the original does not. For example, below you will find a screenshot taken from a clip from the original Ring Video Doorbell. The doorbell offers a FHD 1080p resolution (not adjustable, but will auto adjust for bandwidth) and HDR, which was noticeable from the moment we plugged the doorbell in. Camera Hardware and Video Qualityįrom a hardware perspective, SimpliSafe has done a lot of things right. We ended up leaving the chime connector we used when we tested Nest Hello and it worked just fine. You can call SimpliSafe and ask for one, but according to one source, they are sold out. 1 This problem may be resolved by buying a doorbell chime connector. Many users have also reported issues with continuous chiming. SimpliSafe does not support digital doorbells. If you have a digital doorbell, you’re out of luck. We can break challenge two into two parts: The battery may need several minutes to charge before the doorbell will work.Īfter giving our doorbell a few minutes, it worked great, but it’s here that several other users have run into installation challenge number two. Though the doorbell is wired, it does have a small battery. Apparently, if you press the doorbell and don’t hear a chime, you just need to be patient. It was at step eight that we ran into the first issue. Optional: Install the lock screw at the button of the doorbell to secure it in place.Press the doorbell to test the chime connection.Screw the mounting bracket to the wall.(If you are installing in a corner or on an angled base, use the wedge.) Thread the doorbell wires through the center of the mounting bracket.Turn off the power to your doorbell at the circuit breaker.The actual installation process consists of nine steps: In the box, you will find your doorbell, three faceplates (assuming you ordered from Best Buy), an angled base, mini screwdriver, and screws.
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